Terms and Conditions

Due to changing market conditions, all product and service pricing and terms are subject to change without notice.  Price protection and stock rotation do not apply.

Minimum Order Size:

Inside Continental US: $100 for each order and each destination (including drop shipments).  Any order under $100 will be assessed a $6.95 small order charge.

Canada and International - USD $250.  Note: Orders shipped to multiple locations are considered separate and independent for the purposes of handling fees and freight charges. 

Placing Orders:

Telephone: 877-894-8387 (8 AM – 5PM CST)

Fax: 913-307-2104

Electronic 24/7: www.InkCycle.com or orders@inkcycle.com

Pricing:

Price quotations are valid for 30 days from the quotation unless otherwise specified. Invoiced prices may be from quotations, formal bids, contracts, current price lists or standing agreements. Prices are subject to change without notice unless otherwise agreed to for a specified period of time. Volume discounts are available.

Establishing an Account:

To establish an account, please submit a Customer Application, Credit Application and a copy of the State Resale Certificate to Attn: Customer Account Application Specialist for review and approval. Terms may be available with approved credit.

Terms:

US and Canadian Customers: Net Thirty (30) Days to credit-approved accounts.  Sales tax is charged unless a copy of the state resale certificate is on file before the order is shipped. The resale number alone is not sufficient.  If you have not purchased from us in six months or more, updated credit information may be needed for approval prior to your order being shipped.  Terms and credit are subject to change without notice.

International Terms

International Customers: Wire transfer in advance, bank draft payable in U.S. dollars, irrevocable letter of credit, or Net Thirty (30) Days to credit-approved accounts. These terms may be subject to prior authorization.

C.O.D.:

C.O.D. orders may be paid with company check, cashier’s check or cash. A charge of $7.50 per outer shipping box will apply. Banking information may be required on first time orders when you use a company check.

Credit Cards

We accept Visa, MasterCard, American Express and Discover. These terms may be subject to prior authorization.

Late Payment

Accounts that are past due on payments are subject to a 1.5% per month finance charge. Your account may also be put on hold until the matter is resolved. Accounts that must be sent to collection or adjudication will be responsible for collection charges and/or legal fees.

Returned Checks

Returned checks will be charged a $25.00 returned check fee and must be replaced immediately with a money order, cashier’s check, or credit card. The account then becomes subject to prepay or C.O.D. cash terms only.

Shipping within Continental US:

Wholesale orders of $500 or more, shipping complete to one location within the Continental US, are eligible for free ground service freight. InkCycle ships orders FOB from our Distribution Center via the most efficient and economical method. Freight will be prepaid and added to your invoice unless otherwise specified. Actual shipping charges will be added to each order under $499.99. Standard shipping is ground or US Postal Service. We offer expedited shipping and will ship other means per your request at your expense over the standard rate. Every effort will be made to ship your domestic order (compatible and remanufactured cartridges), received by 4:00 p.m. Central Time, and for which product is available, the same day, subject to credit approval. If you have a specific carrier you would like us to utilize, please supply your preferred carrier and account number at the time of your order.

Transit Damage:

If an order is damaged in transit or there is a short shipment, you must notify Customer Service within 5 days of receipt along with appropriate proof of damage or short shipment. Otherwise shipment will be considered accepted as delivered.

Drop Shipments:

InkCycle will provide free shipping in the Continental USA for all drop ship orders over $500. (Orders less than $100 will be charged standard shipping charges and $6.95 minimum order fee.)

Returned Material:

Returns of damaged material are subject to InkCycle’s published warranties in effect at the time.  Material returned to InkCycle must be accompanied by a valid Return Material Authorization (RMA) number. RMA numbers are issued by InkCycle’s Customer Care Department. The RMA number will be sent via US Mail, email or faxed directly to the customer. The return authorization is valid for 10 days after the date issued. All returns must be sent freight prepaid unless otherwise authorized. Product returned for credit must be returned unopened and include all packaging materials with seals in place. Failure to properly repack returned products may result in an RMA rejection.  Please be sure to include the RMA number on the exterior of all shipping containers as well as place a copy of the RMA inside of shipping container. If the request for return is for a defect in a product, please specify the failure mode and include print samples if possible. Returned material must be packaged properly to avoid damage in transit. Products must be repacked in original boxes with the protective inserts or end caps, where applicable.  Each RMA number is only valid for return of the product and quantities authorized on the RMA as issued. Multiple returns require separate RMA numbers.  No credit will be issued on any unauthorized return of material.

Return of Non-Defective Merchandise

Material returned because of customer order error or for customer convenience is eligible for the RMA process only upon prior approval by InkCycle’s Customer Care Department and only when the returned material is received by InkCycle within the period indicated. Non-defective merchandise must be returned within 90 days of the invoice date. A 15% restocking fee will be charged on remanufactured and compatible products. Merchandise must be returned to InkCycle in unopened, original packaging, freight pre-paid.  Failure to properly repack returned products may result in an RMA rejection.  Special manufacture, private label or non-stocking material cannot be returned because of customer order error or for customer convenience.

Return Policies - Defective Merchandise:

Defective cartridges must be returned to InkCycle. Compensation for merchandise returned as defective will be through either same or like product replacement or issuance of credit to your account. Credit is based on testing and analysis of the condition and performance of the returned merchandise. No credit will be given for cartridges that have been broken open, abused, repackaged and/or tampered with. Please allow 10 business days after receipt of returned product for resolution notification.

Advance Replacement of Defective Merchandise:

Advance replacements will be invoiced at your regular price and credit will be issued upon receipt and analysis of the product, if it is found to be defective. Please call our Customer Care Department to receive an RMA number and ARS Return Label for returning your product. All returned defective product must be received at InkCycle within 10 days after the RMA number is issued. All returned defective product must include our RMA number and a sample print sheet showing the nature of the defect, and/or a written statement. Any returns without an RMA number will delay or prevent processing. Acceptance of any order is expressly made conditional upon Buyer's assent to the terms set forth herein. Any different or additional terms contained in Buyer's Purchase Order shall not be binding on InkCycle.

Merchandise Warranty:

Merchandise purchased by buyer is subject to the terms of the applicable InkCycle published warranty then in effect, and, other than express warranties therein, InkCycle disclaims all other express and implied warranties and indemnifications for or with respect to the merchandise purchased by buyer, including, without limitation, implied limitation, implied warranties of merchantability, fitness for any particular purpose, and non-infringement.  In no event shall InkCycle be liable for any incidental, indirect, consequential, special, or exemplary damages arising out of or connected in any way with any order or any merchandise sold hereunder.

MERCHANDISE PURCHASED BY BUYER IS SUBJECT TO THE TERMS OF THE APPLICABLE INKCYCLE PUBLISHED WARRANTY THEN IN EFFECT, AND, OTHER THAN EXPRESS WARRANTIES THEREIN, INKCYCLE DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES AND INDEMNIFICATION’S FOR OR WITH RESPECT TO THE MERCHANDISE PURCHASED BY BUYER, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL INKCYCLE BE LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR CONNECTED IN ANY WAY WITH ANY ORDER OR ANY MERCHANDISE SOLD HEREUNDER.