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As Job 1, Quality is the basis for all of our decisions concerning products, processes and services. Measured by:
1) Our own minimal expectation levels to provide performance within 5% of appropriate OEM characteristics and,
2) Customer Satisfaction as measured by Customer feedback, Industry recognition and our own internal evaluations.
We treat our customers, suppliers, investors, neighbors, and each other respectfully, honestly, compassionately and with dignity and humility as this is how we would expect to be treated. Period.
We are committed to the Health and Safety of our people as well as the sustainable health of our environment.
Each Associate has the responsibility and the authority to do what is right in order to satisfy our customers.
Committed to continuous improvement.