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TERMS AND CONDITIONS.
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PRODUCT CATALOG
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 Due to changing market conditions, all product and service pricing and terms are subject to change without notice. Price protection and stock rotation do not apply. Minimum Order Size: Inside Continental US: $500 for each order and each destination (including drop shipments). Canada and International - USD $250. Note: Orders shipped to multiple locations are considered separate and independent for the purposes of handling fees and freight charges. Placing Orders: Pricing: Price quotations are valid for 30 days from the quotation unless otherwise specified. Invoiced prices may be from quotations, formal bids, contracts, current price lists or standing agreements. Prices are subject to change without notice unless otherwise agreed to for a specified period of time. Volume discounts are available. Establishing an Account: To establish an account, please submit a Customer Application, Credit Application and a copy of the State Resale Certificate to Attn: Customer Account Application Specialist for review and approval. Terms may be available with approved credit. Terms: US and Canadian Customers: Net Thirty (30) Days to credit-approved accounts. Sales tax is charged unless a copy of the state resale certificate is on file before the order is shipped. The resale number alone is not sufficient. If you have not purchased from us in six months or more, updated credit information may be needed for approval prior to your order being shipped. Terms and credit are subject to change without notice. International Terms: International Customers: Wire transfer in advance, bank draft payable in U.S. dollars, irrevocable letter of credit, or Net Thirty (30) Days to credit-approved accounts. May be subject to prior authorization. C.O.D.: C.O.D. orders may be paid with company check, cashier’s check or cash. A charge of $7.50 per outer shipping box will apply. Banking information may be required on first time orders when you use a company check. Credit Cards: We accept Visa, MasterCard, American Express and Discover. May be subject to prior authorization. Late Payment: Accounts that are past due on payments are subject to a 1.5% per month finance charge. Your account may also be put on hold until the matter is resolved. Accounts that must be sent to collection or adjudication will be responsible for collection charges and/or legal fees. Returned Checks: Returned checks will be charged a $25.00 returned check fee and must be replaced immediately with a money order, cashier’s check, or credit card. The account then becomes subject to prepay or C.O.D. cash terms only. Shipping within Continental US: Wholesale orders of $500 or more, shipping complete to one location within the Continental US, are eligible for free ground service freight. InkCycle ships orders FOB our Distribution Center via the most efficient and economical method. Freight will be prepaid and added to your invoice unless otherwise specified. We will attempt to ship by the fastest and most cost effective means possible. Standard shipping is ground or US Postal Service. We offer expedited shipping and will ship other means per your request at your expense over the standard rate. Every effort will be made to ship your domestic order (compatible and remanufactured cartridges), received by 2:00 p.m. Central Time, and for which product is available, the same day, subject to credit approval. OEM products will ship next day subject to availability. If you have a specific carrier you would like us to utilize, please supply your preferred carrier and account number at the time of your order. Transit Damage: If an order is damaged in transit or there is a short shipment, you must notify Customer Service within 5 days of receipt along with appropriate proof of damage or short shipment. Otherwise shipment will be considered accepted as delivered. Shipping Outside Continental US: Customer pays all shipping costs on orders shipped outside the continental US. Drop Shipments: InkCycle will provide free shipping in the Continental USA for all drop ship orders over $500. Returned Material: Returns of damaged material are subject to InkCycle’s published warranties in effect at the time. Material returned to InkCycle must be accompanied by a valid Return Material Authorization Number (RMA #). RMA #’s are issued by InkCycle’s Customer Care Department. The RMA # will be sent via US Mail, email or faxed directly to the customer. The return authorization is valid for 30 days after the date issued. All returns must be sent freight prepaid unless otherwise authorized. Non-defective product returned for credit must be returned unopened and include all packaging materials with seals in place. Failure to properly repack returned products may result in an RMA rejection. Please be sure to include the RMA # on the exterior of all shipping containers as well as place a copy of RMA inside of shipping container. If the request for return is for a defect in a product, please specify the failure mode and include print samples if possible. Returned material must be packaged properly to avoid damage in transit. Products must be repacked in original boxes with the protective inserts or end caps, where applicable. Each RMA # is only valid for return of the product and quantities authorized on the RMA as issued. Multiple returns require separate RMA #s. No credit will be issued on any unauthorized return of material. Return of Non-Defective Merchandise: Material returned because of customer order error or for customer convenience is eligible for the RMA process only upon prior approval by InkCycle’s Customer Care Department and only when the returned material is received by InkCycle within one year of the date of purchase. Non-defective merchandise must be returned within 60 days of the invoice date. A 15% restocking fee will be charged on remanufactured and compatible products, 30% on OEM (if approved for return). Merchandise must be returned to InkCycle in unopened, original packaging, freight pre-paid. Special manufacture, private label or non-stocking material cannot be returned because of customer order error or for customer convenience. Return Policies - Defective Merchandise: All remanufactured InkCycle Cartridges are 100% guaranteed for one year from date of invoice to be free of defects. Defective cartridges must be returned to InkCycle. Compensation for merchandise returned as defective will be through either same or like product replacement or issuance of credit to your account. Credit is based on testing and analysis of the condition and performance of the returned merchandise. No credit will be given for cartridges that have been broken open, abused, repackaged and/or tampered with. OEM and compatible products are guaranteed for 90 days from the date of purchase. Please allow 2-3 weeks after InkCycle receipt of returned product for resolution notification. Advance Replacement of Defective Merchandise: MERCHANDISE PURCHASED BY BUYER IS SUBJECT TO THE TERMS OF THE APPLICABLE INKCYCLE PUBLISHED WARRANTY THEN IN EFFECT, AND, OTHER THAN EXPRESS WARRANTIES THEREIN, INKCYCLE DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES AND INDEMNIFICATION’S FOR OR WITH RESPECT TO THE MERCHANDISE PURCHASED BY BUYER, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL INKCYCLE BE LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR CONNECTED IN ANY WAY WITH ANY ORDER OR ANY MERCHANDISE SOLD HEREUNDER. |
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